Welcome to our shop. We remain committed to our original dedication to quality, and we repay every bit of your support with sincerity.

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1. About Our Store

bordavia.com is a general merchandise store serving customers in Canada. We are committed to providing a convenient and reliable shopping experience.

2. Orders and Shipping

Orders are generally processed within 1–2 business days after they are placed. After an order has been shipped, delivery usually takes approximately 12–15 days.

Actual delivery times may vary due to inventory availability, carrier operations, weather conditions, public holidays, or other circumstances. Tracking information may not appear immediately, so please refer to the carrier’s latest scan for the most recent update.

Eligible products delivered to most locations in Canada may qualify for free shipping. Shipping availability, free-shipping eligibility, and applicable charges for remote areas, Yukon, the Northwest Territories, Nunavut, and P.O. box addresses will be displayed at checkout.

We will select an appropriate carrier based on the delivery address, product type, and logistics arrangements. Available carriers may include:

A shipping protection fee equal to 2% of the total order amount will be charged.

3. Returns, Exchanges, and Refunds

If your order arrives damaged, defective, incorrect, or different from the item ordered, please contact us as soon as possible after delivery. Eligible items may be returned or exchanged within 14 days of receipt.

When submitting a request, please provide your order information, a detailed description of the issue, and clear photos or videos of the product. The item should remain in its original condition whenever possible, including its packaging, accessories, and related documentation.

Returns or exchanges resulting from personal preference, an incorrect size selection, or other reasons unrelated to product quality will be reviewed according to the specific product and the outcome of our after-sales assessment.

Once a refund request has been approved, we generally process the refund within 7 days. The time required for the funds to appear in your account may depend on your bank, credit card issuer, or payment service provider. Refunds are normally issued to the original payment method.

4. Payment Methods

bordavia.com accepts the following payment methods:

Please ensure that all payment information is accurate. An order is considered successfully submitted only after an order confirmation is displayed.

5. Customer Support Hours

Online chat and email support are available during the following hours:

Customer inquiries are answered in the order they are received during support hours. Messages submitted outside service hours will be reviewed and handled as soon as possible during the next available support period.