Welcome to our shop. We remain committed to our original dedication to quality, and we repay every bit of your support with sincerity.

0
×

Login

1. Agreement to These Terms

Welcome to bordavia.com. bordavia.com is an online general merchandise store serving customers in Canada. By accessing our website, browsing products, placing an order, or completing a payment, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Before placing an order, please review the product details, price, shipping address, payment method, applicable taxes, and shipping information.

2. Products and Orders

bordavia.com offers a variety of everyday general merchandise. Product names, images, specifications, prices, and availability are based on the information displayed on the website. Due to differences in display settings, photography conditions, or product batches, slight variations in colour or appearance may occur.

Customers are responsible for providing accurate names, telephone numbers, email addresses, shipping addresses, and payment information. After successful payment, orders are generally processed within 1–2 business days.

Order acceptance and shipment are subject to system confirmation and product availability. If an item is unavailable, payment is not approved, or order details require verification, we may contact the customer or cancel the order. Any payment already collected will be handled according to the circumstances and applicable law.

3. Payment Methods

We accept Visa, Mastercard, American Express, PayPal, and Klarna.

Customers must use a payment method they are authorized to use. Payment approval is determined by the issuing bank, payment provider, or status of the relevant account. bordavia.com is not responsible for payment delays caused by a bank, payment provider, or customer account issue.

Unless otherwise stated at checkout, transactions are processed in Canadian dollars (CAD).

4. Shipping Policy

After an order is shipped, delivery is expected to take approximately 12–15 business days. Delivery times may be affected by weather, public holidays, peak shipping periods, the destination, customs processing, and carrier operations.

Free standard shipping is available for eligible products delivered to most Canadian addresses. Additional charges or restrictions may apply to remote areas, Yukon, the Northwest Territories, Nunavut, and P.O. box addresses. Any applicable shipping charges will be displayed at checkout.

Orders may be shipped through Canada Post, UniUni, UPS, FedEx, or another suitable local carrier. The specific carrier will be selected according to the product, destination, package details, and available shipping arrangements.

5. Returns, Exchanges, and Refunds

Eligible products may be returned or exchanged within 14 days after delivery.

Items must be unused, unwashed, and undamaged and should include the original packaging, tags, accessories, and related documentation whenever possible.

Customers must contact customer service and submit a request before returning an item. The request should include the order number and relevant product information. Return and exchange requests are subject to review, and customer service will confirm the applicable procedure.

After the returned item has been received, inspected, and approved, refunds are generally processed within 7 business days. Refunds are issued to the original payment method. The time required for the funds to appear may vary depending on the bank, credit card issuer, or third-party payment provider.

This policy does not limit any mandatory consumer rights available under applicable Canadian consumer protection legislation.

6. Shipping Insurance

A shipping insurance fee equal to 2% of the order amount will be charged when the service is displayed and accepted during checkout.

The coverage, eligibility requirements, exclusions, and applicable limitations are subject to the information displayed on the order page or provided by customer service.

7. Customer Service

Our customer service hours are:

When contacting us about an order or after-sales matter, please provide your order number and relevant information so that we can process your request efficiently.

8. Applicable Law

These Terms of Service and any separate agreements relating to the services provided by bordavia.com shall be governed by the applicable federal laws of Canada and the laws of the province or territory applicable to the transaction.

Nothing in these Terms excludes, restricts, or overrides any mandatory consumer rights available under the laws of the province or territory in which the customer resides.